Customer Service Advisor

VELUX Group

Netherlands
Competitive salary; not specified; pension free of...
Hybrid
Excellent dutch language skills
Active listening and questioning techniques
Experience with crm systems
The role serves as the primary contact point for customers via telephone and email, focusing on providing tailored advice for VELUX products

Job Summary

  • The role serves as the primary contact point for customers via telephone and email, focusing on providing tailored advice for VELUX products.
  • Employees will build positive relationships across the organization to follow up on customer requests and identify commercial opportunities.
  • The company offers a competitive salary package including hybrid work options, 30 days of vacation, and pension contributions.

Matching Summary

The role serves as the primary contact point for customers via telephone and email, focusing on providing tailored advice for VELUX products.

Salary

Competitive salary; Not specified; Pension free of premium; 26 vacation days + 4 ADV days; Travel expense reimbursement; Hybrid work mode; Home office allowance

Skills & Requirements

Must-have

  • Excellent Dutch language skills
  • Active listening and questioning techniques
  • Experience with CRM systems
  • Ability to identify commercial opportunities
  • Strong team collaboration skills

Nice-to-have

  • Interest in sustainable indoor living
  • Adaptability to fast-changing environments
  • Self-awareness and feedback receptiveness
  • Technical product knowledge aptitude

Key Requirements

  • Fluency in reading and writing Dutch
  • Affinity for customer service roles
  • Accuracy in decision-making processes

Work Rights

Not specified

Tailored Resume

Cover Letter