Customer Care Agent

Fortuna Entertainment Group

Prague, Czech Republic
Quarterly bonus: 15%; benefits: 5 weeks vacation; ...
On-site (with occasional home office options)
Excellent czech language skills
Phone email and chat communication
Stress resistance and assertiveness
Fortuna Entertainment Group is seeking a Customer Care Agent for their Prague call center, responsible for providing exceptional customer support via phone, email, and chat. The ideal candidate should have excellent communication skills, a customer-oriented approach, and the ability to handle stress, while being open to learning about the company's services

Job Summary

  • The role involves providing first-class customer support via phone, email, and chat to both existing and new clients.
  • Candidates must be willing to work a Monday-Friday schedule including every second weekend with short or long weeks.
  • Employees receive 5 weeks of vacation, quarterly bonuses of 15%, and access to on-site fitness and relaxation zones.

Matching Summary

Match Score: 80

Fortuna Entertainment Group is seeking a Customer Care Agent for their Prague call center, responsible for providing exceptional customer support via phone, email, and chat. The ideal candidate should have excellent communication skills, a customer-oriented approach, and the ability to handle stress, while being open to learning about the company's services.

Salary

Quarterly bonus: 15%; Benefits: 5 weeks vacation; Cafeteria allowance: 15,000 CZK

Skills & Requirements

Must-have

  • Excellent Czech language skills
  • Phone email and chat communication
  • Stress resistance and assertiveness
  • PC user knowledge
  • Weekend work availability

Nice-to-have

  • Prior customer service experience
  • Knowledge of betting environment
  • Empathetic and professional attitude
  • Willingness to learn new things
  • Team collaboration skills

Key Requirements

  • Czech language proficiency at excellent level
  • Availability for weekend shifts
  • User-level PC skills

Work Rights

Not specified

Tailored Resume

Cover Letter