Guest Service Agent/porter

Novotel Auckland Airport

Auckland, New Zealand
Not specified; not specified; meals on shift inclu...
On-site
Strong shift flexibility including weekends
Experience with property management systems
Competent in taking payments and balancing edc
Novotel Auckland Airport is seeking a Guest Service Agent/Porter to provide excellent customer service, manage guest check-in and check-out, and ensure a tidy environment. The ideal candidate will possess strong communication skills, attention to detail, and flexibility to work weekends

Job Summary

  • The role involves welcoming and checking in or out guests while delivering proactive, customer-focused service.
  • Employees will assist with transporting guests to and from the terminal and ensure public areas remain tidy.
  • The position offers Accor Heartist benefits including discounted food and accommodation worldwide along with paid birthday leave.

Matching Summary

Match Score: 85

Novotel Auckland Airport is seeking a Guest Service Agent/Porter to provide excellent customer service, manage guest check-in and check-out, and ensure a tidy environment. The ideal candidate will possess strong communication skills, attention to detail, and flexibility to work weekends.

Salary

Not specified; Not specified; Meals on shift included

Skills & Requirements

Must-have

  • Strong shift flexibility including weekends
  • Experience with Property Management Systems
  • Competent in taking payments and balancing EDC

Nice-to-have

  • Confident communicator over phone and in person
  • Genuine compassion and care for guests
  • Proactive approach to service improvement

Key Requirements

  • Able to work weekends
  • Excellent attention to detail
  • High awareness of guest needs

Work Rights

Not specified

Tailored Resume

Cover Letter