Junior Customer Success Manager

Sumsub

São Paulo, Brazil
Not specified; fair + transpyrent pyy benchmarked ...
On-site
Prior experience in customer success or account management
Proficiency in google sheets and ms excel
Strong analytical skills and proactive approach
The role involves managing client relationships at technical, business, and product levels to ensure customer success

Job Summary

  • The role involves managing client relationships at technical, business, and product levels to ensure customer success.
  • Sumsub offers a remote-first culture with flexible working hours and extra time off including personal days and birthday holidays.
  • Candidates will collaborate with Sales, Product, and Legal teams while providing training and introducing new features to clients.

Matching Summary

The role involves managing client relationships at technical, business, and product levels to ensure customer success.

Salary

Not specified; Fair and transparent pay benchmarked to the market

Skills & Requirements

Must-have

  • Prior experience in Customer Success or Account Management
  • Proficiency in Google Sheets and MS Excel
  • Strong analytical skills and proactive approach
  • Advanced English and Spanish language proficiency

Nice-to-have

  • Basic understanding of KYC processes
  • Experience in crypto, fintech, or payments spheres
  • Remote-first trust-based culture fit
  • Ability to collaborate across global time zones

Key Requirements

  • Prior experience as Customer Success Manager or similar role
  • Advanced English and Spanish fluency required
  • Experience in crypto, fintech, or payments industries preferred

Work Rights

Not specified

Tailored Resume

Cover Letter