Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph based on experience; bonus/e...
Customer service experience
Team supervision and mentoring
Veterinary software systems
At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth in a meaningful way

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth in a meaningful way.
  • The role involves supervising and mentoring CSR team members, managing front desk operations, and ensuring exceptional customer service with professionalism and compassion.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive, collaborative environment focused on employee well-being and success.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth in a meaningful way.

Salary

Base: $19.00-$27.00/hr based on experience; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service experience
  • Team supervision and mentoring
  • Veterinary software systems
  • Appointment scheduling and billing
  • Compassionate client communication
  • Fast-paced environment adaptability

Nice-to-have

  • Leadership or supervisory experience
  • Strong organizational skills
  • Problem-solving skills
  • Collaborative team culture
  • Career growth opportunities

Key Requirements

  • 2+ years customer service experience
  • Veterinary customer service preferred
  • Leadership or supervisory experience preferred
  • Experience with veterinary software preferred

Work Rights

Not specified

Tailored Resume

Cover Letter