Customer Onboarding and Support Associate

WAFFLE TECHNOLOGIES PRIVATE LIMITED

Singapore
**
1+ year customer onboarding experience
Proficient in english and mandarin
Strong technical troubleshooting skills
** Waffle Technologies is seeking a Customer Onboarding and Support Associate to facilitate the onboarding process and provide support to new merchants in the food and beverage sector. The role involves hands-on training, troubleshooting, and ensuring a positive customer experience, emphasizing a strong cultural fit with the company’s values. **

Job Summary

  • You will serve as the primary point of contact for new merchants, guiding them through POS setup, menu configuration, and team training.
  • The role requires being hands-on and out in the field to troubleshoot live issues and ensure merchant success across Southeast Asia.
  • You will act as a bridge between merchants and the product team, gathering feedback to drive continuous improvements to the platform.

Matching Summary

Match Score: 75

** Waffle Technologies is seeking a Customer Onboarding and Support Associate to facilitate the onboarding process and provide support to new merchants in the food and beverage sector. The role involves hands-on training, troubleshooting, and ensuring a positive customer experience, emphasizing a strong cultural fit with the company’s values. **

Skills & Requirements

Must-have

  • 1+ year customer onboarding experience
  • Proficient in English and Mandarin
  • Strong technical troubleshooting skills
  • In-person merchant training capability
  • CRM or support platform familiarity

Nice-to-have

  • SaaS or hospitality industry background
  • High energy and fun personality
  • Proactive problem-solving mindset
  • F&B tech trends knowledge
  • Data-driven improvement approach

Key Requirements

  • Minimum local diploma holder
  • Fluency in written and conversational Mandarin
  • Minimum 1 year client-facing experience

Work Rights

Not specified

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