-New- Perm Customer Operations Specialist

AMBITION GROUP SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified
Manage customer communications across email chat social platforms
Create maintain help content faqs tutorials knowledge base articles
Gather synthesize customer feedback to drive product improvements
Ambition Group Singapore Pte. Ltd. is seeking a Customer Operations Specialist to manage customer communications and create self-service resources, contributing to product improvements through user feedback. The ideal candidate should have a degree in a related discipline and at least one year of relevant experience, preferably in the financial industry

Job Summary

  • You will manage customer communications across email, chat, and social platforms while crafting clear and empathetic responses.
  • The role involves creating and maintaining help content including FAQs and knowledge base articles to empower users with self-service resources.
  • You will work closely with Product and Engineering teams to gather customer feedback and drive continuous product improvements.

Matching Summary

Match Score: 75

Ambition Group Singapore Pte. Ltd. is seeking a Customer Operations Specialist to manage customer communications and create self-service resources, contributing to product improvements through user feedback. The ideal candidate should have a degree in a related discipline and at least one year of relevant experience, preferably in the financial industry.

Skills & Requirements

Must-have

  • Manage customer communications across email chat social platforms
  • Create maintain help content FAQs tutorials knowledge base articles
  • Gather synthesize customer feedback to drive product improvements

Nice-to-have

  • Experience within the financial industry
  • Proactively identifying patterns in user issues
  • Contributing to building refining internal processes workflows

Key Requirements

  • Minimum Degree in a related discipline
  • 1 years of relevant experience
  • Able to start immediately or within short notice

Work Rights

Not specified

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