Senior Customer Service Representative, Customer Contact Centre

Manulife

Hong Kong, Hong Kong
Hybrid
Handle customer enquiries and requests
Resolve customer queries via phone and email
Ensure accuracy and compliance
Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers

Job Summary

  • Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
  • Provide support to management and recommend productivity/service improvements.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.

Skills & Requirements

Must-have

  • Handle customer enquiries and requests
  • Resolve customer queries via phone and email
  • Ensure accuracy and compliance
  • Excellent telephone manner
  • Excellent service attitude
  • Fast and accurate typing skills
  • Good communication skills in English and Chinese

Nice-to-have

  • Support productivity/service improvements
  • Mature and pleasant personality
  • Self-motivated and able to work independently
  • Adherence to quality standards

Key Requirements

  • 3+ years of customer service experience
  • HKDSE/HKCEE/ diploma qualification
  • IIQE 1,3,5 preferred
  • Experience in financial products or insurance preferred
  • PC literate in Word/Excel

Work Rights

Not specified

Tailored Resume

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