Technical Customer Service Desk Agent In Indianapolis, In

Unisys

Indianapolis, Indiana, US
Fully remote
Tier 1 and tier 2 support
Troubleshoot hardware and software
Resolve complex technical issues
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, voice communications, network connectivity, printing, and remote access

Job Summary

  • Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, voice communications, network connectivity, printing, and remote access.
  • Identifies root causes of problems, takes responsibility for timely solutions, and escalates complex issues while communicating resolutions and root causes to users to prevent recurrence.
  • Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, and ongoing learning opportunities.

Matching Summary

Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance, voice communications, network connectivity, printing, and remote access.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support
  • troubleshoot hardware and software
  • resolve complex technical issues
  • communicate with technical users
  • communicate with non-technical users
  • problem solving and analytical skills

Nice-to-have

  • support L1 and L2 agents
  • ongoing day to day questions

Key Requirements

  • 2-4 years experience
  • Some College
  • technical certification or Associate Degree
  • eligible for U.S. Government authorizations

Work Rights

Not specified

Tailored Resume

Cover Letter