The Counter Analyst serves as the primary filter for client requests, analyzing and assigning issuance or quotation procedures according to established policies
Job Summary
The Counter Analyst serves as the primary filter for client requests, analyzing and assigning issuance or quotation procedures according to established policies.
Employees are expected to process an average of 900 requests per month while maintaining strict adherence to SLAs and safeguarding protocols.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its team members.
Matching Summary
The Counter Analyst serves as the primary filter for client requests, analyzing and assigning issuance or quotation procedures according to established policies.
Skills & Requirements
Must-have
Analyze issuance and quotation requests
Comply with company policies and procedures
Manage high volume of 900 monthly requests
Identify and report OFAC alerts
Maintain accurate system data documentation
Nice-to-have
Empathy in understanding customer needs
Effective complaint management skills
Ability to prioritize workload effectively
Strong written and verbal communication
Collaboration with underwriting and sales teams
Key Requirements
Ability to analyze data and make decisions
Experience with Microsoft Office tools (Outlook, Excel)
Capacity to work primarily in-office for collaboration