Amazon Logistics is seeking a Shift Manager for its delivery station in Brazil, responsible for overseeing operations and leading teams in a fast-paced, collaborative environment. The ideal candidate should have a strong customer focus, experience in dynamic settings, and the ability to drive results through effective leadership
Job Summary
As an Operations Manager, you will be responsible for the operation at a Delivery Station, providing leadership to Team Leaders, Operators, and Delivery Service Providers.
You will work with KPIs such as On Time Dispatch, First Day Delivery Success and improve customer service.
The role involves being based at one of our delivery stations, with shift work being part of the role, including nights, weekends, and holidays.
Matching Summary
Match Score: 85
Amazon Logistics is seeking a Shift Manager for its delivery station in Brazil, responsible for overseeing operations and leading teams in a fast-paced, collaborative environment. The ideal candidate should have a strong customer focus, experience in dynamic settings, and the ability to drive results through effective leadership.
Skills & Requirements
Must-have
Supervise delivery operations
Manage delivery leaders
Improve customer service KPIs
Analyze root causes of issues
Solve complex problems
Work with software and hardware tools
Nice-to-have
Collaborative start-up environment
Thrive in ambiguous environments
Customer-obsessed mindset
Test and experiment with ideas
Key Requirements
Experience in dynamic, ever-changing, and ambiguous environments
Analytical thinking and project management skills
Exceptional problem-solving and communication skills