Client Experience Team Member

DWR Veterinary Specialists

Base: £16,875 py; bonus/equity: not specified; ben...
Onsite
Greeting clients and pets warmly
Communicating with vets and nurses
Processing payments and issuing invoices
This permanent part-time role involves greeting clients and their pets while communicating directly with veterinary staff regarding appointments

Job Summary

  • This permanent part-time role involves greeting clients and their pets while communicating directly with veterinary staff regarding appointments.
  • The position includes managing client accounts by explaining status, taking payments, and ensuring all records are correct before discharge.
  • Employees benefit from extensive free online CPD programs, career progression opportunities, and a comprehensive wellness package including life assurance and pension contributions.

Matching Summary

This permanent part-time role involves greeting clients and their pets while communicating directly with veterinary staff regarding appointments.

Salary

Base: £16,875 per annum; Bonus/Equity: Not specified; Benefits: 5 weeks holiday + bank holidays + birthday leave; Staff discount; Pension scheme

Skills & Requirements

Must-have

  • Greeting clients and pets warmly
  • Communicating with vets and nurses
  • Processing payments and issuing invoices
  • Checking accounts before discharge
  • Arranging routine and emergency appointments
  • Fielding phone and electronic enquiries
  • Maintaining patient clinical records

Nice-to-have

  • Experience with practice management software
  • Warm and friendly communication style
  • Commitment to excellence in pet care
  • Ability to work evening shifts
  • Team-oriented collaborative approach

Key Requirements

  • Part-time availability Monday to Friday 5pm-10pm
  • 25 hours per week commitment
  • Access to practice management software

Work Rights

Not specified

Tailored Resume

Cover Letter