Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship
Job Summary
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current deliverables and identifying revenue opportunities.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
Matching Summary
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
Skills & Requirements
Must-have
Client relationship management
Contract fulfillment and compliance
Product deliverable quality assurance
Internal communication with sales teams
Performance monitoring against service agreements
Meeting facilitation and presentation skills
Proficiency in Excel and PC applications
Nice-to-have
Mentoring and leadership skills
Training delivery for clients and employees
Analytical and problem solving skills
Ability to travel as required
Strong customer service orientation
Key Requirements
Bachelor's Degree
Four years related work experience
One to two years IQVIA Client Service Representative experience
Accreditation in IMS service certification program preferred