Executive Product Owner - Banker Workbench

CBA New Digital Businesses Pty Ltd

Hybrid
Executive-level product owner experience
Crm and customer data domain expertise
Stakeholder management in regulated environments
CBA New Digital Businesses is seeking an Executive Product Owner for their Banker Workbench project, focused on developing an AI-enabled CRM platform. The role requires extensive experience in product ownership within complex organizations and aims to enhance customer relationship management through innovative data solutions

Job Summary

  • You will define the product vision and roadmap for foundational CRM capabilities including Customer 360 and relationship structures within an AI-enabled platform.
  • The role requires partnering closely with engineering, architecture, and data teams to build a reusable, AI-ready layer of customer truth.
  • This position offers the opportunity to strengthen the bank's proprietary CRM data moat while enabling sharper sales and service outcomes through high-quality customer signals.

Matching Summary

Match Score: 85

CBA New Digital Businesses is seeking an Executive Product Owner for their Banker Workbench project, focused on developing an AI-enabled CRM platform. The role requires extensive experience in product ownership within complex organizations and aims to enhance customer relationship management through innovative data solutions.

Skills & Requirements

Must-have

  • Executive-level Product Owner experience
  • CRM and customer data domain expertise
  • Stakeholder management in regulated environments
  • AI and analytics product leadership
  • Data quality and governance ownership

Nice-to-have

  • Hybrid-agentic model implementation
  • Frontline banker productivity focus
  • Commercial outcomes driven mindset
  • Explainable AI context development

Key Requirements

  • Senior or executive-level Product Owner experience
  • Experience with CRM, customer identity, or segmentation
  • Understanding of regulatory and risk control environments
  • Proven success in large complex organizations

Work Rights

Not specified

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