Executive Manager, Payments Customer Success

Bonneville Bank

Hybrid (at least half of the time in the office)
7-10+ years professional services experience
Background in payments or transaction banking
Experience leading high performing sales teams
Bonneville Bank is seeking an Executive Manager for Payments Customer Success to lead strategies for growth and enhance customer satisfaction within their payment products. The role involves collaboration with various teams to optimize client outcomes and requires significant experience in payments and transaction banking

Job Summary

  • This strategic role leads the Payments Customer Success team to drive growth in payment products and improve customer NPS scores.
  • The incumbent acts as the single point of contact for pre-sale consultation services for high-value strategic client acquisitions and complex multi-product deals.
  • The position requires close collaboration with frontline sales channels, product managers, risk, and compliance teams to execute payment initiatives.

Matching Summary

Match Score: 85

Bonneville Bank is seeking an Executive Manager for Payments Customer Success to lead strategies for growth and enhance customer satisfaction within their payment products. The role involves collaboration with various teams to optimize client outcomes and requires significant experience in payments and transaction banking.

Skills & Requirements

Must-have

  • 7-10+ years professional services experience
  • Background in Payments or Transaction Banking
  • Experience leading high performing sales teams
  • Structured problem solving and quantitative analysis
  • Ability to deliver updates to senior executives

Nice-to-have

  • GTM experience or business development background
  • University degree in business or economics
  • Experience with RFP response input and review
  • Strong network across banking stakeholders

Key Requirements

  • 7-10+ years professional services experience
  • Background in Payments, Transaction Banking, or Corporate Development
  • University degree qualification in business, economics, technology, law or commercially related discipline

Work Rights

Not specified

Tailored Resume

Cover Letter