L1 Desktop Engineer

ITCAN PTE. LIMITED

Singapore, Singapore
**
Client platform troubleshooting
Incident investigation and resolution
User account management
** ITCAN PTE. LIMITED is seeking an L1 Desktop Engineer in Singapore to provide end-user support, troubleshoot client platform issues, and manage service requests. The role involves monitoring service levels, documenting system configurations, and participating in client platform projects. **

Job Summary

  • The role involves performing end-user support including client management and troubleshooting for client platform related problems.
  • Responsibilities include managing user accounts, administering local servers for software distribution, and maintaining asset records.
  • The position requires ensuring deliverables meet service level requirements while providing timely status updates to relevant parties.

Matching Summary

Match Score: 75

** ITCAN PTE. LIMITED is seeking an L1 Desktop Engineer in Singapore to provide end-user support, troubleshoot client platform issues, and manage service requests. The role involves monitoring service levels, documenting system configurations, and participating in client platform projects. **

Skills & Requirements

Must-have

  • Client platform troubleshooting
  • Incident investigation and resolution
  • User account management
  • Asset management and records
  • Local server administration
  • Patch management service

Nice-to-have

  • Vendor follow-up experience
  • Project implementation involvement
  • Service level monitoring skills
  • Configuration documentation ability
  • Progress reporting capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter