Troubleshooting and resolving application problems
Itil processes
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Deutsche Bank is seeking a Technology Service Analyst in Pune, India, responsible for providing Level 1 application support to ensure smooth operation of internal and external applications. The ideal candidate will have extensive experience in software support engineering, strong problem-solving skills, and a customer-focused approach.
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Job Summary
The Level 1 Application Support Specialist plays a critical role in ensuring the smooth and efficient operation of Deutsche Bank's various internal and external applications.
Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today.
Matching Summary
Match Score: 75
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Deutsche Bank is seeking a Technology Service Analyst in Pune, India, responsible for providing Level 1 application support to ensure smooth operation of internal and external applications. The ideal candidate will have extensive experience in software support engineering, strong problem-solving skills, and a customer-focused approach.
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Skills & Requirements
Must-have
Level 1 Application Support
Troubleshooting and resolving application problems
ITIL processes
Production change management
Customer service and relationship management
Liaising with global stakeholders and vendors
Nice-to-have
Coaching and mentoring team members
Subject matter expert
Integrating product knowledge and research
Proactively identify potential incidents
Key Requirements
6+ years of experience
4+ years in software support engineering
Working Knowledge of SDLC & Agile processes
Experience with IT Service Management (ITSM) tools