Not specified; not specified; benefits include med...
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3 years experience in collections
Working knowledge of collections laws
Monitor calls and provide coaching
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Fiserv is seeking a Collections Supervisor to lead operations in their Collections Call Center. The role involves ensuring team performance, compliance with regulations, and the resolution of complex inquiries while fostering a collaborative and efficient work environment.
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Job Summary
The primary responsibility is to assist the Director in leading day-to-day operations of a Collections Call Center while ensuring team performance meets goals.
Candidates must possess a high school diploma or equivalent along with a minimum of 3 years of experience in collections or customer service.
Fiserv offers comprehensive benefits including paid holidays, no-cost mental health support, and an Employee Stock Purchase Plan available from day one.
Matching Summary
Match Score: 75
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Fiserv is seeking a Collections Supervisor to lead operations in their Collections Call Center. The role involves ensuring team performance, compliance with regulations, and the resolution of complex inquiries while fostering a collaborative and efficient work environment.
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Salary
Not specified; Not specified; Benefits include medical, dental, vision, life, disability, tuition assistance, and retirement planning
Skills & Requirements
Must-have
3 years experience in collections
Working knowledge of collections laws
Monitor calls and provide coaching
Manage daily team activities
Ensure accounts handled compliantly
Nice-to-have
2 years supervisory experience
Third-party collections environment
Quality Assurance working knowledge
PowerPoint proficiency preferred
Associate degree holder
Key Requirements
High school diploma or equivalent
Minimum 3 years collections experience
Valid unrestricted U.S. work authorization
No sponsorship required for this role
Work Rights
Must have valid unrestricted US work authorization