Hybrid (based on location and working hours from 9 am to 6 pm, monday to friday)
4-7 years b2b consulting or customer success experience
Post-sales experience in it or saas industry
Experience managing global multi-regional accounts
PASONA SINGAPORE PTE. LTD. is seeking a Customer Success Manager for their IT and SaaS sector in Singapore. The role involves managing the full customer lifecycle, ensuring customer satisfaction, and driving growth through strong stakeholder relationships in a global context
Job Summary
This role is responsible for the full customer lifecycle from onboarding through adoption, expansion, and renewal.
You will act as a trusted advisor guiding international stakeholders to achieve meaningful business outcomes.
The position requires proactive management of multiple accounts while collaborating with Sales teams to identify expansion opportunities.
Matching Summary
Match Score: 85
PASONA SINGAPORE PTE. LTD. is seeking a Customer Success Manager for their IT and SaaS sector in Singapore. The role involves managing the full customer lifecycle, ensuring customer satisfaction, and driving growth through strong stakeholder relationships in a global context.
Skills & Requirements
Must-have
4-7 years B2B consulting or customer success experience
Post-sales experience in IT or SaaS industry
Experience managing global multi-regional accounts
Strong communication skills across cultures
Familiarity with Salesforce or Gainsight tools
Nice-to-have
Japanese speaking skills advantageous
Proactive team culture and initiative taking
Technical support or IT consulting background
Cloud company experience preferred
Key Requirements
4–7 years of relevant post-sales experience
Experience with corporate clients in solution-based environments