Soft Services Facilities Manager

JLL

Raleigh, NC, United States
$65,000 - $85,000; 10% annual target bonus; not sp...
Fully remote
Customer experience management
Vendor services management
Budget management
The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services

Job Summary

  • The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services.
  • Manage KPI's & metrics management and performance of assigned contracts and scope.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services.

Salary

$65000 - $85000; 10% annual target bonus; Not specified

Skills & Requirements

Must-have

  • customer experience management
  • vendor services management
  • budget management
  • performance metrics tracking
  • service innovation

Nice-to-have

  • hospitality mindset
  • continuous improvement
  • stakeholder collaboration
  • sustainability programs

Key Requirements

  • 4+ years soft services management experience
  • Vendor management expertise
  • Customer-facing service team management
  • Financial acumen
  • Proficiency with facility management systems
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter