Customer Support Director

Airbus Singapore Private Limited

Not specified
Airline support and service strategy
In-service core team leadership
Aircraft entry into service preparation
Airbus Singapore Private Limited is seeking a Customer Support Director to lead the Airline Customer Service team, ensuring alignment in service strategy and facilitating strong customer relationships. The ideal candidate should have extensive experience in the aviation industry, strong communication skills, and the ability to manage cross-functional teams without hierarchical authority

Job Summary

  • The Airline CSD leads the In-Service Core Team in in-service account management as the primary interface for the Airline and Customer Services, ensuring a single voice per customer.
  • The Airline CSD is responsible for aircraft Entry into Service preparation and accountable for all in-service issues, ensuring the highest level of safety, reliability, customer satisfaction and business development.
  • In conjunction with the Service Sales Director, the role is in charge of identifying customer needs and subsequently promoting and actively supporting the sale of Customer Services range of products and services.

Matching Summary

Match Score: 85

Airbus Singapore Private Limited is seeking a Customer Support Director to lead the Airline Customer Service team, ensuring alignment in service strategy and facilitating strong customer relationships. The ideal candidate should have extensive experience in the aviation industry, strong communication skills, and the ability to manage cross-functional teams without hierarchical authority.

Skills & Requirements

Must-have

  • Airline support and service strategy
  • In-Service Core Team leadership
  • Aircraft Entry into Service preparation
  • Customer Services commercial agreements
  • Customer operational performance monitoring
  • Cross-functional team management

Nice-to-have

  • Leadership, ownership, empathy
  • Assertiveness and humility
  • Commitment to act with integrity
  • Flexible working arrangements

Key Requirements

  • Eight years' experience in aviation industry
  • Professional qualifications in aerospace engineering
  • Knowledge of contracting principles
  • High-level written and oral communication skills
  • Strong interpersonal/negotiation skills
  • Ability to work autonomously

Work Rights

Not specified

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