It Support Manager

Nebius

London, United Kingdom
Competitive compensation; not specified; career gr...
On-site
3+ years managing technical support teams
Hands-on server hardware and gpu troubleshooting
Data center operations and enterprise networking
Nebius is building a full-stack AI cloud platform supporting developers from data training to production deployment

Job Summary

  • Nebius is building a full-stack AI cloud platform supporting developers from data training to production deployment.
  • The role involves leading L1, L2, and Field Network Engineers to ensure the stability of GPU clusters and IT infrastructure.
  • Candidates must act as the primary escalation point for complex incidents while driving SLA and KPI performance.

Matching Summary

Nebius is building a full-stack AI cloud platform supporting developers from data training to production deployment.

Salary

Competitive compensation; Not specified; Career growth opportunities; Flexibility and work-life balance

Skills & Requirements

Must-have

  • 3+ years managing technical support teams
  • Hands-on server hardware and GPU troubleshooting
  • Data center operations and enterprise networking
  • ITIL/ITSM service management processes
  • Linux/Unix command-line proficiency

Nice-to-have

  • Relevant certifications and trainings
  • Proactive mindset in high-pressure environments
  • Strong analytical skills for operational KPIs

Key Requirements

  • 3+ years experience in data center or critical infrastructure
  • Practical experience with ITIL/ITSM frameworks
  • Authorization to work in the United Kingdom

Work Rights

Must be authorized to work in the country

Tailored Resume

Cover Letter