Customer Service Supervisor

H.B. Fuller

Base: $80,000-$103,000; bonus/equity: not specifie...
Not specified in the job description.
Manage full order lifecycle
Oversee month-end tasks
Track follow-up actions
H.B. Fuller is seeking a Customer Service Supervisor to lead a team that provides high-quality support to strategic customer accounts. The ideal candidate will have significant experience in customer service management, particularly in complex order environments, and will be responsible for driving team development and continuous improvement initiatives

Job Summary

  • The Customer Service Supervisor leads a team responsible for providing accurate, timely, and high‑quality support to strategic customer accounts.
  • The supervisor also develops team capabilities, drives continuous improvement, and works closely with cross‑functional partners to meet service and operational targets.
  • In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays.

Matching Summary

Match Score: 85

H.B. Fuller is seeking a Customer Service Supervisor to lead a team that provides high-quality support to strategic customer accounts. The ideal candidate will have significant experience in customer service management, particularly in complex order environments, and will be responsible for driving team development and continuous improvement initiatives.

Salary

Base: $80,000-$103,000; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays

Skills & Requirements

Must-have

  • Manage full order lifecycle
  • Oversee month-end tasks
  • Track follow-up actions
  • Continuous improvement initiatives
  • Proficiency with ERP systems
  • Advanced Microsoft Office skills

Nice-to-have

  • Develop team capabilities
  • Collaborate with cross-functional partners
  • Support change initiatives
  • Process improvements
  • Project implementation
  • Strong coaching skills
  • Presentation skills

Key Requirements

  • 3+ years supervising customer service teams
  • 5+ years hands-on customer service experience
  • Ability to organize work, meet deadlines
  • Manage multiple priorities
  • Fast-paced environment
  • Effective communication skills
  • Make timely, informed decisions
  • Resolve problems using available data

Work Rights

Not specified

Tailored Resume

Cover Letter