CAREER INTERNATIONAL - FOS PTE. LTD. is seeking an IT Desktop Support Engineer to provide 1st and 2nd level support for desktop-related technical issues, with a focus on proactive communication and quick resolutions. The ideal candidate should have over five years of experience in enterprise IT environments and strong project management abilities
Job Summary
The role involves providing first and second-level IT support for desktop technologies via multiple channels including phone, email, and chat.
Candidates must possess strong knowledge of ITIL methodology and have proven ability in project management within large enterprise environments.
The position requires occasional overtime for emergency situations, projects, and direct support to Vice Presidents.
Matching Summary
Match Score: 85
CAREER INTERNATIONAL - FOS PTE. LTD. is seeking an IT Desktop Support Engineer to provide 1st and 2nd level support for desktop-related technical issues, with a focus on proactive communication and quick resolutions. The ideal candidate should have over five years of experience in enterprise IT environments and strong project management abilities.
Skills & Requirements
Must-have
5+ years enterprise IT experience
Microsoft Office troubleshooting
ITIL methodology knowledge
User and VIP support skills
Event and video conference support
Nice-to-have
Cross-country team management
Proactive communication with executives
Data driven approach to problem solving
Project management abilities
Fast learner on new technology
Key Requirements
University degree in computer science or equivalent