Senior Manager – Technical And Applications Support

PPD (Thermo Fisher)

Scoresby, Australia
**
Technical and scientific support
Customer experience enhancement
Service revenue expansion
** PPD (Thermo Fisher) is looking for a Senior Manager of Technical and Applications Support in Scoresby, Australia. The role involves leading a multidisciplinary team to enhance customer experience and drive service revenue in the Life Sciences and Diagnostics sectors. **

Job Summary

  • This role leads a multi-disciplinary team delivering high-impact technical and scientific support to research institutions, clinical laboratories, pharmaceutical manufacturers, and environmental testing organizations.
  • The position transforms technical support into a competitive differentiator and growth engine by driving service revenue expansion, enhancing customer experience, and building scalable operational excellence.
  • As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.

Matching Summary

Match Score: 75

** PPD (Thermo Fisher) is looking for a Senior Manager of Technical and Applications Support in Scoresby, Australia. The role involves leading a multidisciplinary team to enhance customer experience and drive service revenue in the Life Sciences and Diagnostics sectors. **

Skills & Requirements

Must-have

  • technical and scientific support
  • customer experience enhancement
  • service revenue expansion
  • protein and cell-based methodologies
  • complex technical issues troubleshooting

Nice-to-have

  • competitive differentiator
  • growth engine
  • scalable operational excellence
  • customer-focused approach
  • market needs and trends understanding

Key Requirements

  • Advanced Degree plus 10 years of experience
  • Bachelor's Degree plus 8 years of experience
  • Experience leading and developing cross-functional teams
  • Ability to travel up to 25% of time

Work Rights

Not specified

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