Customer Experience Specialist

Danaher UK / Cytiva

Marlborough, MA, US
Base: $25.00 - $28.00 ph; bonus/equity: eligible f...
Onsite
High school diploma or ged required
1 year customer service experience
Proficient in ms office suite
The role involves providing excellent customer service and managing the opening of service requests for internal and external customers

Job Summary

  • The role involves providing excellent customer service and managing the opening of service requests for internal and external customers.
  • Employees will work within a culture of belonging at Cytiva, a Danaher company dedicated to innovating life-saving solutions in biotechnology.
  • The position offers competitive benefits including medical/dental/vision insurance, 401(k), paid time off, and eligibility for bonus/incentive pay.

Matching Summary

The role involves providing excellent customer service and managing the opening of service requests for internal and external customers.

Salary

Base: $25.00 - $28.00 per hour; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Comprehensive package including PTO, medical/dental/vision, and 401(k)

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • 1 year customer service experience
  • Proficient in MS Office suite

Nice-to-have

  • Experience with Salesforce and Oracle systems
  • Previous dispatching experience
  • Comfortable switching between multiple systems

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year in Customer Service or Call Center
  • Proficiency in MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter