Senior Director Of Customer Service And Experience

Bruntworkwear

North Reading, MA, United States
$139,000 – $165,000 py; bonus eligibility, equity ...
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Customer experience strategy
Cx tooling and staffing
Operational excellence
** Bruntworkwear is seeking a Senior Director of Customer Service and Experience to lead and enhance their customer service operations and strategy. The ideal candidate will have extensive experience in customer service leadership, particularly in high-growth environments, and a strong commitment to providing exceptional customer experiences. **

Job Summary

  • This role will shape how our customers are supported as well as help us to provide a consistent brand and customer experience, maintaining our customer obsession while building the function to scale as we grow.
  • The Director of Customer Service & Experience will own the end-to-end vision, strategy, and execution at BRUNT, including CX tooling, staffing models, escalation frameworks, and operational readiness for launches and peak periods.
  • At BRUNT, people come first. That’s why we support the whole employee.

Matching Summary

Match Score: 75

** Bruntworkwear is seeking a Senior Director of Customer Service and Experience to lead and enhance their customer service operations and strategy. The ideal candidate will have extensive experience in customer service leadership, particularly in high-growth environments, and a strong commitment to providing exceptional customer experiences. **

Salary

$139,000 – $165,000 per year; Bonus eligibility, Equity or other incentive compensation; Dental and Vision 100% covered by BRUNT, Comprehensive medical benefits, Paid parental leave

Skills & Requirements

Must-have

  • Customer Experience Strategy
  • CX tooling and staffing
  • Operational Excellence
  • Cross-functional Partnership
  • Data & Systems Ownership
  • Customer Service Operations

Nice-to-have

  • Customer obsession
  • Building community
  • Teamwork and collaboration
  • Thrive on challenges

Key Requirements

  • 10+ years of CS/CX leadership experience
  • Experience leading managers and scaling teams
  • Willing to work in-office at least 4 days per week

Work Rights

Not specified

Tailored Resume

Cover Letter