Managing day to client interactions and escalations across all aspects of Transfer Agency service
Job Summary
Managing day to client interactions and escalations across all aspects of Transfer Agency service.
Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Managing day to client interactions and escalations across all aspects of Transfer Agency service.
Skills & Requirements
Must-have
Client interaction and escalations
Enhance client service delivery
Timely and accurate client reporting
Monitor and analyze performance metrics
Ensure compliance with regulatory requirements
Nice-to-have
Leveraging industry best practices
Innovative solutions
Cross-functional team collaboration
Uplift communities worldwide
Bold ideas meet advanced technology
Key Requirements
Bachelor's degree in Business Administration, Finance, or related
Operational or client service delivery experience
Excellent analytical and problem-solving abilities