Manage Complaints administration services for UK Transfer Agency clients, ensuring compliance with the FCA DISP Handbook and Consumer Duty requirements
Job Summary
Manage Complaints administration services for UK Transfer Agency clients, ensuring compliance with the FCA DISP Handbook and Consumer Duty requirements.
Lead and develop a team of professionals, fostering a collaborative and high-performance culture by providing mentorship and guidance.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Manage Complaints administration services for UK Transfer Agency clients, ensuring compliance with the FCA DISP Handbook and Consumer Duty requirements.
Skills & Requirements
Must-have
FCA DISP Handbook compliance
Consumer Duty requirements
Manage investor queries
Data analysis for outcomes
Process improvement initiatives
Monitor key performance indicators
Nice-to-have
Collaborative high-performance culture
Cutting-edge AI and technologies
Transformative solutions
Bold ideas and advanced technology
Key Requirements
Bachelor's degree or equivalent experience
Advanced/graduate degree preferred
Complaints administration experience preferred
Strong leadership and team management skills
Excellent analytical and problem-solving abilities