Customer Service Specialist

Dr. Reddy's Laboratories Ltd.

Barcelona, Spain
On-site
3+ years customer service experience
Advanced english proficiency required
Native or fluent spanish skills
Dr. Reddy's Laboratories is seeking a Customer Service Specialist for their Barcelona office, emphasizing the importance of delivering exceptional service and building strong customer relationships. The ideal candidate should possess advanced English and Spanish proficiency, with at least three years of customer service experience, particularly in a pharmaceutical or healthcare setting

Job Summary

  • The role serves as a trusted liaison between the company and valued customers in the hospital sector.
  • Candidates will handle inquiries, resolve issues efficiently, and build meaningful relationships to drive customer satisfaction.
  • Dr. Reddy's offers personalized learning programs and benefits on par with the best industry standards.

Matching Summary

Match Score: 85

Dr. Reddy's Laboratories is seeking a Customer Service Specialist for their Barcelona office, emphasizing the importance of delivering exceptional service and building strong customer relationships. The ideal candidate should possess advanced English and Spanish proficiency, with at least three years of customer service experience, particularly in a pharmaceutical or healthcare setting.

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • Advanced English proficiency required
  • Native or fluent Spanish skills
  • CRM and SAP system proficiency
  • Strong phone handling abilities

Nice-to-have

  • Pharmaceutical industry background
  • Experience with end-users or patients
  • Certification in customer service excellence
  • Empathetic approach to interactions
  • Proactive issue resolution mindset

Key Requirements

  • Bachelor's degree in any discipline
  • Minimum 3 years demonstrated customer service experience
  • Native or fluent Spanish language skills
  • Proficiency with CRM systems and SAP

Work Rights

Not specified

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