Product Manager - Customer Support Experience Voice
Bankwest
Not specified (assumed hybrid based on the collaborative nature of the role).
Contact centre technologies including chat and voice
Leveraging ai and gen ai for automation
Strong stakeholder management skills
Bankwest is seeking a Product Manager for their Customer Support Experience Voice team, focused on enhancing customer interactions through innovative digital solutions. The role involves managing the end-to-end life cycle of customer support experiences and requires expertise in contact center technologies and strong stakeholder management skills
Job Summary
Bankwest values an inclusive team culture that promotes collaboration and innovation at their core.
The Customer Support Experiences Crew works to transform customer interactions by introducing innovative digital solutions to improve satisfaction.
The role supports delivery of an Omnichannel customer and colleague experience for voice and chat while driving digital-first strategies and cost reduction.
Matching Summary
Match Score: 85
Bankwest is seeking a Product Manager for their Customer Support Experience Voice team, focused on enhancing customer interactions through innovative digital solutions. The role involves managing the end-to-end life cycle of customer support experiences and requires expertise in contact center technologies and strong stakeholder management skills.
Skills & Requirements
Must-have
contact centre technologies including chat and voice
leveraging AI and Gen AI for automation
strong stakeholder management skills
experience with Agile methodology
digital first and cost reduction focus
Nice-to-have
strong analytical skills
excellent planning and organisational skills
excellent written and verbal communication
ability to think conceptually
collaborative and inclusive team culture
Key Requirements
experience with contact centre technologies
experience leveraging AI and Gen AI
understanding of product implementation and compliance