Customer Services Senior Associate (voice)

SS&C Technologies

Belfast
Hybrid
Experience in a call center environment
Clear communication skills
Ability to handle difficult conversations
SS&C Technologies is seeking a Customer Services Senior Associate in Belfast to manage calls and workloads while ensuring adherence to quality standards and regulatory requirements. The company values diversity, collaboration, and innovation, and offers a hybrid work model alongside professional development and wellbeing benefits

Job Summary

  • SS&C is a leading financial services and healthcare technology company.
  • The role involves managing calls and workloads in line with KPIs.
  • SS&C is committed to diversity and offers professional development opportunities.

Matching Summary

Match Score: 85

SS&C Technologies is seeking a Customer Services Senior Associate in Belfast to manage calls and workloads while ensuring adherence to quality standards and regulatory requirements. The company values diversity, collaboration, and innovation, and offers a hybrid work model alongside professional development and wellbeing benefits.

Skills & Requirements

Must-have

  • Experience in a call center environment
  • Clear communication skills
  • Ability to handle difficult conversations

Nice-to-have

  • Friendly and positive manner
  • Excellent administration skills
  • Confident in navigating multiple computer systems

Key Requirements

  • Experience in customer service
  • Strong communication skills
  • Ability to manage workloads effectively

Work Rights

Not specified

Tailored Resume

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