Customer Satisfaction And Quality Lead – Macquarie Park Nsw

Schneider Electric

Macquarie Park, NSW, Australia
Hybrid
Customer journey mapping
Lean six sigma methodologies
Issue to prevention process
Schneider Electric is seeking a Customer Satisfaction and Quality Lead for its Macquarie Park location, focusing on enhancing customer experience and supply chain quality. The role involves implementing quality improvements and methodologies while serving as the primary contact for supply chain quality matters

Job Summary

  • Lead end-to-end Customer Satisfaction and Supply Chain Quality across the full customer journey, from order receipt through to final delivery.
  • Champion quality excellence by promoting robust quality and process improvements, Customer Journey Maps (CJM) and Customer Process Capabilities (CPC).
  • We are proud to be Time’s #1 Most Sustainable Company in the World and offer purpose, flexibility, and a culture that values inclusion, learning, and impact.

Matching Summary

Match Score: 85

Schneider Electric is seeking a Customer Satisfaction and Quality Lead for its Macquarie Park location, focusing on enhancing customer experience and supply chain quality. The role involves implementing quality improvements and methodologies while serving as the primary contact for supply chain quality matters.

Skills & Requirements

Must-have

  • Customer Journey Mapping
  • Lean Six Sigma methodologies
  • Issue to Prevention process
  • Supply Chain Quality
  • Continuous Improvement

Nice-to-have

  • Voice of the Customer advocate
  • Global mindset
  • Digital skills and technical aptitude
  • Resilience in critical infrastructure
  • Building a 'Right First Time' culture

Key Requirements

  • 8+ years of experience in Quality or Customer Satisfaction
  • Tertiary qualification in Quality or Logistics related discipline preferred
  • Working rights in Australia

Work Rights

Must have working rights in Australia

Tailored Resume

Cover Letter