The Advanced Service Delivery Specialist position at GE HealthCare focuses on enhancing customer satisfaction through effective service delivery processes and complaint management. The role emphasizes continuous improvement, data-driven performance management, and collaboration with cross-functional teams
Job Summary
The Advanced Service Delivery Specialist is responsible for the execution of customer satisfaction, feedback, and survey processes, driving customer problem and complaint escalation.
Key responsibilities include leading continuous improvement initiatives, managing FMI execution, monitoring KPIs, enabling people capabilities, deploying digital tools, and managing CSO and escalation processes.
This role also owns customer experience and complaint escalation programs, monitors customer satisfaction tools, and drives systematic improvement actions based on feedback and operational insights.
Matching Summary
Match Score: 85
The Advanced Service Delivery Specialist position at GE HealthCare focuses on enhancing customer satisfaction through effective service delivery processes and complaint management. The role emphasizes continuous improvement, data-driven performance management, and collaboration with cross-functional teams.
Skills & Requirements
Must-have
customer satisfaction and feedback processes
customer problem and complaint escalation
Service Delivery process improvement projects
Field Modification Instruction (FMI) execution
Service Delivery KPIs achievement
Service Delivery digital tools adoption
CSO process governance and case resolution
customer experience and complaint escalation programs
Nice-to-have
strong communication and stakeholder management
analytical mindset with focus on KPIs
ability to work independently and lead initiatives
Key Requirements
Bachelor’s degree in Business, Engineering, or related field
Hands on experience in customer service operations
Strong understanding of service delivery processes and digital tools
Excellent verbal, written and communication skills in English