Gestionnaire Bilingue, Service À La Clientèle – Renouvellements / Bilingual Manager, Client Service Renewals
nestogroup
Montreal, Canada
Remote
Bilingual leadership in english and french
Experience with crm and telephony tools
Real-time coaching and call monitoring
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish
Job Summary
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish.
You will own the creation of our new inbound division, with the opportunity to scale your own career as the business continues to expand.
We support your life at Nesto Group with comprehensive health insurance, mental health support, paid vacation, retirement plans, family support, and professional development.
Matching Summary
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish.
Skills & Requirements
Must-have
Bilingual leadership in English and French
Experience with CRM and telephony tools
Real-time coaching and call monitoring
Data-driven performance management
Call center service standards design
Employee lifecycle management
Nice-to-have
Mentorship and team development
Solution-oriented escalation handling
Building workflows from a blank slate
Focus on diversity, equity, and inclusion
Key Requirements
Two or more years leading high-production teams
Experience managing full employee lifecycle
Proficiency with CRM and telephony tools like Five9
Bilingual in English and French
Mortgage broker or agent license considered an asset