Customer Success Manager

Solera

Westlake, TX, US
3+ years customer account management experience
3+ years saas product experience
1+ year audatex or qapter hands-on experience
The role involves driving client retention, satisfaction, and expansion among Shop and Independent Appraiser accounts

Job Summary

  • The role involves driving client retention, satisfaction, and expansion among Shop and Independent Appraiser accounts.
  • Candidates will act as a trusted advisor ensuring clients maximize the value of Solera's SaaS solutions through strategic consultation and training.
  • The position requires managing an active pipeline of expansion opportunities while consistently meeting sales and retention quotas.

Matching Summary

The role involves driving client retention, satisfaction, and expansion among Shop and Independent Appraiser accounts.

Skills & Requirements

Must-have

  • 3+ years customer account management experience
  • 3+ years SaaS product experience
  • 1+ year Audatex or Qapter hands-on experience
  • Salesforce CRM proficiency
  • Automotive or insurance carrier industry background

Nice-to-have

  • Strong presentation and training skills
  • Ability to work independently with minimal supervision
  • Strategic consultation capabilities
  • Proactive engagement mindset

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years in customer account management and sales
  • 3+ years of SaaS product experience
  • 1+ year experience with Audatex, Qapter, or related products
  • Previous Salesforce CRM experience

Work Rights

Not specified

Tailored Resume

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