Workplace Experience Specialist, Information Technology
BDO in Australia
Brisbane, Australia
Hybrid
Face-to-face it support
Device lifecycle tasks
Workplace technology readiness
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity
Job Summary
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.
This role is critical in ensuring a seamless first-day experience for new starters, executing device lifecycle tasks under the governance of the Asset & Configuration Lead, supporting online meetings, acting as a local triage for onsite issues, and most importantly maintaining a strong customer-centric presence in each office.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
Matching Summary
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.
Skills & Requirements
Must-have
face-to-face IT support
device lifecycle tasks
workplace technology readiness
frontline support
ticket triage
hands-on diagnosis
Nice-to-have
customer-centric presence
innovation and resilience
collaborative culture
learning and growth focus
Key Requirements
ITIL Foundation certification
Certificate, diploma or tertiary qualification in IT
Experience delivering in-person IT support
Experience handling devices including setup, imaging, Autopilot/Intune execution