Service Desk Specialist

EZCORP

Guatemala
Fully remote
Handle 100% of all tickets
Meet established slas
Ms/ad and basic networking
The Service Desk Specialist ensures the timely handling of all service requests (Incidents and Requests) submitted by the different areas of the company

Job Summary

  • The Service Desk Specialist ensures the timely handling of all service requests (Incidents and Requests) submitted by the different areas of the company.
  • Achieve a minimum end‑user satisfaction rating of 90% and document resolutions in the knowledge base.
  • Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

Matching Summary

The Service Desk Specialist ensures the timely handling of all service requests (Incidents and Requests) submitted by the different areas of the company.

Skills & Requirements

Must-have

  • Handle 100% of all tickets
  • Meet established SLAs
  • MS/AD and basic networking
  • Windows Operating Systems 7, 10, 11
  • MS/O365
  • Remote IT user support

Nice-to-have

  • Customer satisfaction focus
  • Agile problem solving
  • Purpose-driven mentality

Key Requirements

  • 2 years of experience in similar positions
  • Bilingual in English required
  • Customer service experience
  • IT equipment handling experience

Work Rights

Not specified

Tailored Resume

Cover Letter