CommBank is seeking a Customer Banking Specialist for their Epping branch to deliver exceptional service to personal and small business customers while supporting them with various banking needs. The role requires effective communication and problem-solving skills, with a focus on customer satisfaction and financial wellbeing
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
As the Customer Banking Specialist in our Epping Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
Match Score: 85
CommBank is seeking a Customer Banking Specialist for their Epping branch to deliver exceptional service to personal and small business customers while supporting them with various banking needs. The role requires effective communication and problem-solving skills, with a focus on customer satisfaction and financial wellbeing.
Skills & Requirements
Must-have
Exceptional customer service
Financial product knowledge
Problem-solving skills
Risk-adverse culture championing
Nice-to-have
Building customer careers
Improving financial wellbeing
Holistic customer solutions
Key Requirements
Proven customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions and find solutions