Senior Manager/manager, Response & Communications Centre

GovTech Singapore

Singapore
Call centre operations
Daily call handling
Case triaging processes
The incumbent supports the Assistant Director in managing call centre operations for vaping case management

Job Summary

  • The incumbent supports the Assistant Director in managing call centre operations for vaping case management.
  • Supervise daily call handling activities for inbound and outbound calls, monitor call quality, and ensure accurate information delivery.
  • Respond to enquiries from offenders, law enforcement agencies, and healthcare institutions, and coordinate with CMO and external agencies.

Matching Summary

The incumbent supports the Assistant Director in managing call centre operations for vaping case management.

Skills & Requirements

Must-have

  • call centre operations
  • daily call handling
  • case triaging processes
  • stakeholder communication
  • operational standards maintenance
  • 12-hour shifts including weekends

Nice-to-have

  • service improvement initiatives
  • fast-paced environment
  • adaptability and teamwork

Key Requirements

  • Relevant experience in call centre operations
  • Experience handling high-volume calls
  • Ability to work rostered 12-hour shifts

Work Rights

Not specified

Tailored Resume

Cover Letter