Customer Service Representative (bilingual: English & Urdu)

Concentrix

Amman, Jordan
Bilingual english and urdu
Customer support and resolution
Inbound and outbound calls
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Bilingual English and Urdu
  • Customer support and resolution
  • Inbound and outbound calls
  • Internet customer interaction
  • Meet contractual KPIs

Nice-to-have

  • Demonstrate empathy and rapport
  • Courteous and professional manner
  • Team member and independent work
  • Patience in customer contact

Key Requirements

  • Three to six months relevant experience preferred
  • Advanced level Urdu and English skills
  • Strong computer navigation and PC knowledge
  • Ability to communicate effectively
  • Dependable with strong attention to detail
  • Skilled in multi-tasking and adapting to change

Work Rights

Not specified

Tailored Resume

Cover Letter