Client Service Analyst I

Global Payments Inc.

Not specified; not specified; not specified
Bachelor's degree or equivalent experience
Crm proficiency salesforce netsuite
Strong written and oral communication skills
The Client Advocate is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement

Job Summary

  • The Client Advocate is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement.
  • This role involves negotiating pricing plans and contract extensions while addressing escalations to reduce attrition and increase revenue.
  • The position requires cross-training in payment processing solutions and the ability to identify root causes of complex issues to implement long-term solutions.

Matching Summary

The Client Advocate is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • CRM proficiency Salesforce Netsuite
  • Strong written and oral communication skills
  • Problem solving and negotiation abilities
  • Understanding of payment processing industry

Nice-to-have

  • 4 years relevant credit card industry experience
  • Empathy and interpersonal communication skills
  • Experience with GSuite and Microsoft Excel
  • Ability to handle high volume client interactions
  • Proactive engagement and consulting mindset

Key Requirements

  • Bachelor's Degree required
  • No relevant experience required minimum
  • 4 years preferred in credit card industry

Work Rights

Not specified

Tailored Resume

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