Oversee the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution
Job Summary
Oversee the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Oversee the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
Skills & Requirements
Must-have
high level of attention to detail
identifying and correcting errors
working to short deadlines
highly numerate
excellent organisational skills
reviewing transactional workflow
dealing with complex queries
Nice-to-have
client focused outlook
AI and digital opportunities
bold ideas meet advanced technology
Key Requirements
Experience of using non-Microsoft systems
Experience of reconciling data
Financial Services experience
Working with customer data
Experience in the securities or financial services industry