**
Terminix is seeking an Operations Manager to oversee technician recruitment, training, and service quality to enhance customer satisfaction and retention. The role requires strong leadership and problem-solving skills, and offers immediate benefits for full-time employees.
**
Job Summary
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Key Performance Indicators include Customer Satisfaction & Retention, Technician Retention, Technician Percentage of Staffing Budget, Team Safety Performance, Route Completion, Branch Schedule Efficiency, Sales Growth, and Service Cost Control.
Benefits start Day 1 for Full-Time Colleagues, including health benefits, a 401(k) with company match, vacation days, sick days, and company-paid holidays.
Matching Summary
Match Score: 75
**
Terminix is seeking an Operations Manager to oversee technician recruitment, training, and service quality to enhance customer satisfaction and retention. The role requires strong leadership and problem-solving skills, and offers immediate benefits for full-time employees.
**
Salary
Base: $57,000.00 - $92,000.00 yearly; Bonus/Equity: Not specified; Benefits: Full-time colleagues eligible for enrollment upon hire with benefits starting day 1
Skills & Requirements
Must-have
technician training and development
customer satisfaction and retention
team safety performance
route completion efficiency
service cost control
Nice-to-have
ability to build rapport easily
strong communication skills
aptitude for basic math
Key Requirements
High school diploma (or GED)
Maintain licenses/certificates as required
Maintain valid driver’s license
Ability to move up to 20 lbs
Flexibility with working hours including evenings and weekends