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Concentrix is seeking a Customer Support Associate for their Naga, Philippines location, responsible for providing customer service through various communication channels. The ideal candidate should possess strong customer service skills and the ability to navigate computer systems effectively.
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Job Summary
The role interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Employees must ensure service delivery meets contractual Key Performance Indicators while maintaining a courteous and professional tone.
The position requires the ability to rotate shifts as needed and work effectively in a high-production environment.
Matching Summary
Match Score: 75
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Concentrix is seeking a Customer Support Associate for their Naga, Philippines location, responsible for providing customer service through various communication channels. The ideal candidate should possess strong customer service skills and the ability to navigate computer systems effectively.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Proficiency with computer navigation skills
Tolerance for repetitive work tasks
Nice-to-have
Demonstrate empathy while building rapport
Flexibility to adapt to changes quickly
Teamwork and independent work capabilities
Patience in all customer contact situations
Key Requirements
High school diploma required
Three to six months of relevant experience preferred