Knowledge & Process Specialist

Recruitajobs

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Continuous improvement methodologies
Human centred design mindset
Process modelling
** The Knowledge & Process Specialist role at Recruitajobs involves improving and documenting processes within the Belong Channel Operations team to enhance customer service for nbn and mobile products. The ideal candidate should possess strong communication skills, a background in continuous improvement methodologies, and experience in technical documentation. **

Job Summary

  • This role ensures every process is clearly mapped, well documented, version controlled, and easy to access — whether for training, audits, or day to day work.
  • You’ll partner with stakeholders to understand how work happens, mapping process from high level journeys down to detailed steps to ensure smooth servicing of nbn and mobile products for our customers.
  • By supporting regulatory readiness and strengthening how we work end-to-end, the Knowledge and Process Specialist help build a more consistent, resilient, and high performing operation.

Matching Summary

Match Score: 75

** The Knowledge & Process Specialist role at Recruitajobs involves improving and documenting processes within the Belong Channel Operations team to enhance customer service for nbn and mobile products. The ideal candidate should possess strong communication skills, a background in continuous improvement methodologies, and experience in technical documentation. **

Skills & Requirements

Must-have

  • Continuous improvement methodologies
  • Human Centred Design mindset
  • Process modelling
  • Stakeholder engagement
  • Technical or operational documentation

Nice-to-have

  • Attention to detail
  • Problem solving skills
  • Project management experience
  • Data analysis capabilities
  • Change management understanding

Key Requirements

  • Lean SixSigma understanding
  • Agile environment experience

Work Rights

Not specified

Tailored Resume

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