Senior Analyst - Pds Application Support

Jll Com Au

Taguig, Philippines
Application stability and availability
Technical support and troubleshooting
Cross-functional team collaboration
Ensure the stability, availability, and optimal performance of business-critical applications by providing technical support

Job Summary

  • Ensure the stability, availability, and optimal performance of business-critical applications by providing technical support.
  • Collaborate closely with cross-functional teams to resolve complex issues, drive continuous improvement and maintain a high level of service delivery.
  • Maintain accurate and up-to-date documentation of application support processes, troubleshooting guides, and knowledge base articles.

Matching Summary

Ensure the stability, availability, and optimal performance of business-critical applications by providing technical support.

Skills & Requirements

Must-have

  • Application stability and availability
  • Technical support and troubleshooting
  • Cross-functional team collaboration
  • Application performance monitoring
  • Root cause analysis
  • ITIL framework experience

Nice-to-have

  • Subject matter expert for business applications
  • Mentoring and training team members
  • Continuous improvement initiatives
  • Passion for technology

Key Requirements

  • Bachelor's degree in computer science or related field
  • Proven experience as an application support analyst
  • Solid understanding of application architecture and database systems
  • Practical experience with log analysis and diagnostic tools
  • On-site work in Taguig, Philippines

Work Rights

Not specified

Tailored Resume

Cover Letter