Head Of Service Operations

KONE GmbH

Germany
Service business development
Customer-centricity improvement
Operational excellence initiatives
Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets

Job Summary

  • Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.
  • Drive business development initiatives to improve customer-centricity, operational excellence, competitive position, market share, and profitability.
  • Lead, direct, evaluate, and develop matrix Maintenance team(s) to achieve budget, safety, quality, and customer satisfaction goals.

Matching Summary

Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.

Skills & Requirements

Must-have

  • Service business development
  • Customer-centricity improvement
  • Operational excellence initiatives
  • Market share growth
  • Profitability enhancement
  • Safety and quality culture

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integration
  • Ethical business practices
  • Co-worker trust and respect

Key Requirements

  • Bachelor’s degree in engineering or related disciplines
  • Minimum 15 years experience in service/maintenance operation
  • Minimum 10 years in leadership role
  • Proven track record of P&L management
  • Proven track record of business planning & controlling
  • Proven track record of budgeting and long term planning

Work Rights

Not specified

Tailored Resume

Cover Letter