Vice President, Client Service Management Ii

BNY Mellon

New York, NY, United States
Base: $83,000 - $120,000 py; bonus/equity: commiss...
On-site
Client relationship management
Service delivery escalation
Operational analytics and insights
At BNY, our culture allows us to run our company better and enables employees’ growth and success

Job Summary

  • At BNY, our culture allows us to run our company better and enables employees’ growth and success.
  • This role involves developing a deep understanding of clients’ business and technology strategy to deliver exceptional service aligned with their needs.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and pay-for-performance philosophy.

Matching Summary

At BNY, our culture allows us to run our company better and enables employees’ growth and success.

Salary

Base: $83,000 - $120,000 per year; Bonus/Equity: Commission, discretionary bonuses, short and long-term incentives possible; Benefits: Company-sponsored benefit programs and generous paid leaves

Skills & Requirements

Must-have

  • Client relationship management
  • Service delivery escalation
  • Operational analytics and insights
  • Cross-functional communication
  • Service quality monitoring
  • Complex client issue resolution

Nice-to-have

  • Continuous service improvement
  • Thought leadership
  • Technology and product navigation
  • Business development contribution
  • Strong communication skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 7-10 years related work experience
  • Experience in operational area and/or client services
  • Proven ability to resolve complex client issues

Work Rights

Not specified

Tailored Resume

Cover Letter