Support Analyst Intern

Carta

Singapore, Singapore
On-site
Fluent english communication skills
Client-facing experience preferred
Problem-solving and ownership mindset
The team's mission is to provide excellent customer service by leveraging knowledge of equity and Carta to reduce customer effort

Job Summary

  • The team's mission is to provide excellent customer service by leveraging knowledge of equity and Carta to reduce customer effort.
  • As one of the first few hires on the APAC Customer Support team, you will serve as the primary point of contact for customers via phone, chat, and email.
  • Support analysts are expected to maintain an in-depth understanding of the software platform and assist with product development by testing new features.

Matching Summary

The team's mission is to provide excellent customer service by leveraging knowledge of equity and Carta to reduce customer effort.

Skills & Requirements

Must-have

  • Fluent English communication skills
  • Client-facing experience preferred
  • Problem-solving and ownership mindset

Nice-to-have

  • Call-center or similar environment background
  • Ability to thrive in ambiguous environments
  • Diplomacy and poise with C-level stakeholders

Key Requirements

  • Fluent in English
  • Experience in client-facing role
  • Strong written and verbal communication

Work Rights

Not specified

Tailored Resume

Cover Letter